Phone communication

The ubiquitous phone

The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.

Step 1 – Learn

Read the overview of best practices for conducting business on the phone.

Step 2 – Improve caller experience

Check your understanding of the concepts presented using a rubric applied to a case study.

Begin Module 5: Phone communication [PDF]

 

Courtesy of Willamette University