The ubiquitous phone
The phone call is still the pillar of business communication in spite of the many communication options today. Be a phone call master to move your career forward.
Step 1 – Learn
Read the overview of best practices for conducting business on the phone.
Step 2 – Improve caller experience
Check your understanding of the concepts presented using a rubric applied to a case study.
Begin Module 5: Phone communication [PDF]
Courtesy of Willamette University