Customer service

everyone keeps talking about customer service…

Employers have learned that customer service can make or break their business. You will explore how to better satisfy customers which enhances your boss’ brand and success.

Step 1 – Learn

Learn how to identify a customer’s “real” need, and explore creative ways to effectively deal with unhappy people.

Step 2 – Apply the case study

Give it a try – you learned about creating happy customers, now see how you might apply it to a real case.


Begin module 3: Customer service [PDF]

 

Courtesy of Willamette University